How One Hospital Transformed Nurse Scheduling with 20X Software
It All Started With a Burned-Out Team Rachel Moore had been a nurse manager at Pinewood Regional Hospital for nearly ten years. She had seen trends come and go, but one problem never seemed to get better—staff scheduling. Each month felt like a never-ending game of puzzle and panic. Nurses swapped shifts on sticky notes, double-booked themselves, and sometimes missed entire shifts due to miscommunication. Overtime costs were through the roof, morale was low, and worst of all—patients were noticing. “I was spending more time in front of a whiteboard than with my team or the patients,” Rachel recalled. Her nurses were overworked. They didn’t feel like they had control over their schedules. Even small mistakes could lead to major disruptions—like understaffed night shifts or back-to-back 12-hour stretches. Rachel knew something had to change. The Search for a Better Way It started with a simple team meeting. Rachel sat down with her nursing staff and asked, “If we could build...